At The Fragrance Palace, we aim to deliver your perfumes, attars, oudh, bakhoor, body care products, and other fragrances to you in a safe and timely manner. This Shipping & Delivery Policy explains how we process and deliver your orders.
1. Order Processing
Orders are usually processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of high demand or stock unavailability, processing may take longer. You will be notified if there is any significant delay.
2. Shipping Methods & Delivery Timeline
We ship orders through trusted courier partners across India.
Estimated delivery time is 3–7 business days depending on your location.
Delivery timelines may vary for remote or rural areas.
Please note that unexpected delays (e.g., courier disruptions, strikes, natural calamities, or festive rush) may affect delivery times.
3. Shipping Charges
Free shipping is available on all orders above ₹500.
For orders below the free-shipping threshold, a nominal shipping fee will be charged, displayed at checkout.
4. Tracking Your Order
Once your order is shipped, you will receive an email or SMS with a tracking number and courier details.
You can use this tracking number to monitor your order status until delivery.
5. Risk of Loss & Damage
All orders are packed securely to avoid damage in transit.
Risk of loss or damage passes to you once the order is handed over to the courier.
If you receive a package that is visibly damaged or tampered with, please refuse delivery and contact us immediately.
6. International Shipping
Currently, we ship only within India.
International shipping will be introduced in the future, and updates will be posted on our website.
7. Incorrect Address & Failed Deliveries
Please ensure that your shipping address, pin code, and contact number are accurate when placing an order.
If an order is returned to us due to an incorrect address, incomplete details, or refusal to accept, the customer will be responsible for re-shipping charges.
8. Contact Us
For any questions or concerns regarding shipping and delivery, feel free to contact us:
The Fragrance Palace
📧 Email: fragrancepalaceknj9494@gmail.com
📞 Phone: +91 97949 41013